supporTen.AI answers 80% of your marketplace inquiries fully automatically — consistent, precise, around the clock.
No helpdesk. No bot builder. An automation layer — live in 24 hours.
No engineering required · Cancel any time
Where is my parcel? #DE-48291 hasn't arrived in 5 days.
I'd like to return the item, it doesn't fit.
Device is faulty — is the warranty still valid?
Hello! I've checked your order #DE-48291. Your parcel is expected to arrive tomorrow by 6 pm. Here is your tracking link: [tracking.link]
Real-world use
As marketplace sellers on Amazon and Kaufland, we faced exactly the same problems as our customers: growing inquiry volume, a lean team, SLA pressure. No available solution on the market convinced us — so we built supporTen.AI ourselves and refined it in our own operations.
Today supporTen.AI runs in production in Qualitado's support — and everything we learned along the way is built directly into the product.
We knew exactly what a marketplace seller needs — because we are one. supporTen.AI is the tool we wished had existed, but didn't.
What supporTen.AI delivers
How it works
Three principles that set supporTen.AI apart from every other tool.
Autonomous sending
supporTen.AI analyses every incoming inquiry, retrieves order data, and sends a complete reply — without a human clicking anything. Around the clock, even when your team has clocked off.
Full control
You set the confidence threshold at which supporTen.AI replies independently. Everything below that lands in your approval queue — fully drafted, one click to send. Every reply is fully traceable.
Multi-marketplace
Amazon, Kaufland, MediaMarkt — all inquiries in one combined inbox. supporTen.AI knows the warranty periods, return policies, and order details of every channel. Natively in the right language. Fully Billbee-integrated.
Onboarding
No engineering, no API knowledge. Four steps to your first automated reply.
Connect Amazon, Kaufland, MediaMarkt, and Billbee in a few clicks.
Upload FAQs, product info, and return policies. supporTen.AI learns how your business communicates.
Define at which confidence threshold the AI sends autonomously. Start conservative — and raise it as you build trust.
The first automated replies go out within 24 hours. Track progress in the dashboard.
Features
Built for the reality of marketplace operations — not for demo day.
Specialised AI agents for every inquiry type: delivery status, returns, complaints, product questions, and more. The AI does not make up answers.
You set the confidence threshold. The AI sticks to it — and only sends autonomously when it is sufficiently certain.
Cancellations, goodwill, low confidence — these cases land in the approval queue with full context. One click to send.
The AI knows the warranty status of every order: 14-day right of withdrawal, 90-day guarantee, 2-year statutory warranty — and replies accordingly.
Order data, shipping status, and tracking in real time — pulled directly from Billbee into the AI reply.
Automation rate, response times, most common inquiry types, and team performance at a glance.
Integrations
All major German marketplaces and the leading DACH ERP natively integrated.
Amazon
Kaufland
MediaMarkt
Billbee
More marketplaces and tools available on request. We build new integrations on demand.
What sellers say
We built supporTen.AI for ourselves first — because what we needed simply didn't exist. Today the system automatically answers around 80% of our marketplace inquiries. 45 hours of team time per month that we now invest in growth.
Become one of our first reference customers and benefit from exclusive early-adopter terms.
Demo buchen →Our promise
If we do not reach that target, we keep optimising at no charge — up to 60 additional days, at no extra cost.
The guarantee applies to customers with the Launch or Full Service onboarding package. Without guided onboarding we cannot take responsibility for the configuration.
ROI Calculator
Move the sliders — and see instantly what automation delivers for your specific volume.
Your team currently handles 900 messages manually per month. supporTen.AI takes over 720 of them automatically — saving 36 hours and the equivalent of €792 per month.
Based on: 80% automation rate · fully loaded cost (gross + employer contributions) · plan prices net plus VAT
Pricing
You pay for automated results — not for licences or seats. Cancel any time.
All prices net plus statutory VAT.
Billed annually · €228/year
€0.35 per automated message
Billed annually · €1,548/year
250 messages incl. · then €0.27/msg
Billed annually · €4,788/year
1,250 messages incl. · then €0.22/msg
Every subscription starts with an onboarding package. Our 60% guarantee applies from Launch — because we can only guarantee what we've set up together properly.
one-time · recommended for Starter
No performance guarantee
Book →Recommended for Starter
one-time · recommended for Growth
Recommended for Growth
one-time · custom quote · recommended for Scale
Recommended for Scale
More than 1,500 automated messages per month, multiple shops, or custom integration requirements? We'll put together a tailored proposal.
For agencies & consultants
Refer supporTen.ai to your clients and earn every month, for as long as they stay — as a Standard or vetted Premium partner.
View partner programme →First automated reply within 24 hours. Free to try, cancel any time.
No credit card. No engineering. Cancel any time.
Book a demo
In 30 minutes we'll show you how supporTen.AI is configured to your inquiry volume, your marketplaces, and your product catalogue.
Wir melden uns innerhalb von 24 Stunden mit einem Terminvorschlag bei Ihnen.
* The performance guarantee applies following successful onboarding. Onboarding is considered successfully completed once all marketplaces are connected, the knowledge base is set up, and the agent logic has been jointly approved. Minimum requirement: 100 incoming tickets per month. The free optimisation phase covers up to 60 additional days.